LADIES 

TEENS

BOYS

ACCESSORIES

ALL OTHER INFORMATION

BRIDAL PARTIES When ordering dresses for your bridesmaids, we strongly suggest placing just one order for all of the maids. This will help us to make sure that everyone gets the dress on time and from the same dye lot. We are willing to ship to multiple addresses if you wish. Additional shipping will apply for each address. If it is not possible or convenient to place just one order, please instruct your maids to please let us know that they are with the "Smith/Doe" bridal party. Be aware, however, that by placing multiple orders at different times, there is a risk of the chosen dress running out of stock before all orders have been filled. Please remember to include actual "wear date" as well as phone number in case we should need to get in touch with you quickly about your order. Email is great, but not always effective! SPAM software and computer glitches sometimes hinder the delivery of our email and can delay our ability to get in touch with you should a problem arise.

COLOR MATCHING  Please note:  When you choose to order different styles, we CANNOT guarantee that the dress colors will match to each other.  The only way to guarantee matching colors, is to order all dresses in the same style and at the same time. 

TAXES At this time, a 6% tax is applied ONLY for residents of the state of Pennsylvania. However, please be aware that your state may require you to declare items purchased from the internet for tax purposes. If you are an international customer (outside of the US) you MAY be required to pay a customs fee. We always suggest checking into this BEFORE you place your order so there are no surprises when your package arrives.

PRIVACY POLICY Keep Me In Stitches/Rowan Bridal LLC values its customers and respects their privacy. We WILL NOT sell, distribute or share your personal information with anyone, ever - guaranteed!

MAKING A PURCHASE You can order the following ways:

1. Online checkout - Orders processed through PayPal, a secure online transaction.
2. Telephone - You can call our representatives during our regular business hours to place an order by phone.
3. Fax - We accept fax orders at 1-724-628-0205 by using our printable fax form.
4. Mail - We accept money orders within the US or international money orders for orders from outside of the United States.  NO PERSONAL CHECKS, PLEASE!  Print our order form and send it to:
   
   Rowan Bridal
   PO Box 24
   Leisenring, PA  15455
    

ORDER PROCESSING Orders via internet ~ online PayPal orders are automatically processed immediately upon checkout. Orders placed by telephone and fax are processed at the end of each business day on the day that the order was placed. Since our products are special order, all items must be purchased BEFORE we instruct the factory to ship them to us. The factories WILL NOT take items back once they have been shipped to us so this protects us from receiving dresses from the factory for a customer who decides not to purchase after all. This, in turn, keeps our prices low for everyone because we are not being burdened by unnecessary inventory.

ORDER CANCELLATION Any orders cancelled AFTER the item has been shipped to us from the factory WILL incur a 30% restocking fee. As state above, we CANNOT return items to the factory after they have been shipped to us. Once an order has been shipped out to the customer, it cannot be cancelled ~ only exchanged! We are not responsible for packages once they have been shipped to the customer. It is the customer's responsibility to make arrangements to pick up the package at the post office, if necessary. All orders returned to us due to customer error, neglect, or package refusal WILL incur a 30% restocking fee and the balance put into a store credit account if you no longer want the item. If you DO still want the item, you must pay the shipping charge again so we can re-ship it to you.

SHIPPING CHARGES We ship by the US postal service. Tracking and/or delivery confirmation information is available on all of our packages. PLEASE NOTE: Choosing express shipping DOES NOT guarantee that your items will ship the same or next day.  If the items are not in stock, we will need to order them from the factory.  PLEASE email, call, or fax if you need your items expressed the same or next day or if your event is within our 10 to 15 business day window. 

REFUNDS We have an "exchange only" policy with NO cash refunds.  This is the universal policy for formal wear. However, we will be happy to exchange for any other size, color or style if you are not happy with what you receive. With so many items available, it is almost impossible NOT to find something that you like!  Please note:  There is a 30% restocking fee applied to ALL exchanges.  This is NOT a punishment.  We incur shipping, handling,  and other charges from the manufacturer when we have to re-order you a new size or style.  The restocking fee goes toward these charges.  Most of the time it still falls short and we pick up the tab for the remainder.  Thank you for your understanding. 

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MERCHANDISE EXCHANGE POLICY

PLEASE FOLLOW THE GUIDELINES BELOW FOR A SMOOTH EXCHANGE:

• A. Merchandise must be returned in the "Original Condition", with tags attached, on the hanger with the garment cover. We will not accept returns for exchange if the item is returned to us with odors, pet hair, deodorant stains or any other type of damage.
• B. A return Authorization Number # should be requested immediately by e-mail (within 24 hours of receipt) and the garment "shipped back" (post marked) within 48 hours of receiving it. Receipt date is the date that our tracking information indicates that the package was delivered. Customer pays all return shipping charges. We reserve the right to inspect the item for damage upon its return to us.
• C. Authorization number should be visible on the outside of the package under your return address.
• D. Please return the exchange policy that is included with your shipment and include your full name, address, e mail used when ordering via internet as well as the color, size and style that you would like to exchange it for.
• E. We DO NOT exchange any item past your "wear date" and will refuse ANY package that is returned to us after the allotted time and without the authorization number written on the outside.
• F. Any and all exchanges are subject to a 30% restocking fee as well as any additional shipping charges that will be incurred for the shipping of the new item.
• G. We carefully inspect each item before it is shipped out but, on occasion, we do miss something. If you receive an item that is damaged, please notify us by email right away. All items being exchanged due to damage will be replaced with another dress of the same size, color and style with no restocking fee applied. If you are exchanging the damaged item for a different size, color or style, a 30% restocking fee WILL apply.
• H. We DO NOT accept exchanges on clearance merchandise, headpieces and undergarments (hygienic purposes on latter two)